Survey Says: Panini America Leads the Way in Customer Service, Product Quality, More
According to results from the recently completed 2011 Vegas Industry Summit Retailer Survey released Monday evening, Panini America remains the “clear leader” among primary trading card manufacturers in the areas of customer service, product quality and meeting ship dates.
The survey — conducted by the Isaacson Media Group from Jan. 7-14, 2011 — included participation from more than 150 brick-and-mortar hobby shops in the United States and Canada.
Shop owners were asked to assess, on a four-point scale, each major manufacturer’s annual performance in the areas of customer service, product quality, innovation and shipping efficiency.
Panini America’s final overall score of 2.7 was well ahead of both Topps (2.25) and Upper Deck (2.21).
The standout performance marked the second time in as many years that Panini America — strengthened by top scores in three of the four categories (customer service, product quality and shipping efficiency) — finished first overall in the annual Industry Summit survey.
The 2011 Collectibles Industry Summit will take place from March 20-23, 2011, in Las Vegas.