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Panini America Responds to 2010 Certified Football Replacement Situation

February 1, 2011

Last week, some members of the trading card community vocally expressed their displeasure regarding a Sam Bradford Mirror Black 1/1 from 2010 Certified Football being used a customer service replacement.

Today, Panini America offers an official statement on the issue . . .

“To ensure quality product in the marketplace, it is Panini America‘s practice to pull product from the production run for quality control purposes. The cards from the product pulled for QC go to Customer Service to be used to correct any problems that may occur in an individual product. Extensive efforts are made to re-introduce rare cards to the pack-out before the cards are routed to Customer Service. However, under certain, unusual circumstances, this is not possible.”

18 Comments leave one →
  1. February 1, 2011 1:09 pm

    Works for me. Keep up the great work, Panini. My favorite card company.

    • phil permalink
      February 1, 2011 1:23 pm

      Did you forget the dripping with sarcasm emoticon? :-)

  2. February 1, 2011 1:14 pm

    A little shady of Panini to do this as that is one of the most sought after cards from this product. A 1/1 should never be used as a “replacement” in my opinion. 1/1 cards are the “Holy Grail” of any product, and a company that doesn’t release all of the 1/1 cards produced, to the general public so everyone has a chance at them, needs to look at the hobby, and their business a little more closely. It would be like Ford releasing a “One of a Kind” Mustang, and then giving it to some random mustang owner because they had problems with their bottom tier V-6 version.

    • February 1, 2011 1:24 pm

      This is probably the most logical explanation. Good hit though, maybe you guys should try your hand at busting more wax.

      • Blake Burch permalink
        February 1, 2011 2:23 pm

        Couldn’t agree more. You guys have all the luck

  3. phil permalink
    February 1, 2011 1:21 pm

    I don’t think it would be unreasonable to have a spreadsheet of exactly which cards are being held back posted. This will allow the consumers to make an informed decision as to whether they want to spend their money on a particular box of cards.

  4. February 1, 2011 1:57 pm

    If cards are randomly pulled from the production line then that is fine…but for a rare card such as a 1/1 (esp. of a high profile player) it should immediately be placed back on the production line and another card should be chosen.

  5. February 1, 2011 2:12 pm

    Thanks for the explanation,

    I’m not sure of the logistics involved, but I would possibly consider putting the cards pulled from production into packs at some-point … and then give away as replacements to collectors. On the same lines, I also think current or recent unopened boxes could be used more often as replacements, instead of individual cards.

    I think clarifying what you get on an expired and non-signed/fulfilled redemption would be good too, just so collectors know before they buy.

    Totally understand cards need to be saved from production, hopefully the top cards make it in packs more often than not … I think this was a unique situation, that hopefully opens the door up to further improvements.

  6. DenverSJB permalink
    February 1, 2011 2:33 pm

    I find it somewhat ironic that the basis of your entire explanation is “to ensure quality product in the marketplace”. Your compnay has taken the redemption card thing too far which is why you find yourself in this current situation. Can you explain to me where redemptions card fall on the quality scale? Maybe you “social networkers” could spend less time twittering about your great products and help fufill redemptions your company promises to provide.

  7. Peter Lemonjello permalink
    February 1, 2011 2:37 pm

    Under what circumstances does a 1/1 Sam Bradford Auto, 1/1 Derrick Rose Auto, and /5 Tom Brady Auto all get pulled and used quality control purposes? What cards could these have possibly been replacements for?

  8. Eric Gosnell permalink
    February 1, 2011 3:47 pm

    They say they try to put them back in the pack out process but if im not mistaken there was 3 high end cards that all went to the same guy so are you just making up whatever you can to cover yourselves. 3 cards to the same guy. Come on man

Trackbacks

  1. Panini America Responds to 2010 Certified Football Replacement Situation - Blowout Cards Forums
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  4. Panini Responds To Bradford 1/1 Being Used As A Replacement « Sports Card Info
  5. Card companies leaving major hits out of their product? - OzCardTrader.com.au
  6. Panini holding back big money cards? - Page 4 - Sports Card Freaks Forums
  7. Panini Responds To Bradford 1/1 Being Used As A Replacement | Mint Cardz .com

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